Implementation and support

We understand that going live with new technology is just the early beginning of your improved healthcare journey.

Successful implementation of our e-rostering, staffbank and agency software for the healthcare industry requires training and sustained engagement of front line users.

You are in the best hands

What makes Clarity different from all other technology suppliers is that we are a people business. We recognise the fact that every client has a unique challenge requiring specific solutions when it comes to support and implementation.

Our service to you is evergreen

Our highly trained implementation team will be there with you every step of the way. It doesn’t matter what stage you are in with your contract. You will still receive the same stellar service and attention to detail time and time again.

How we operate

Clarity follows PRINCE 2 methodologies for implementations. Our Project Managers and Business Analysts are also PRINCE 2 qualified. This helps us mirror the NHS standard approach and also provides governance and control necessary for projects with such an important impact on the NHS.

BCS ITSQB Quality Assurance

Fully qualified testing ensures that all solutions are delivered to meet the requirements and standards of both our client as well as Clarity. Our dedicated support teams are experts on how the system works and are hands-on for all queries post-go-live.

Implementation includes:

  • Training of management and staff
  • Meetings with directors to discuss how management information will facilitate transparent auditing
  • Access to online training manuals and videos via LMS
  • Comprehensive user guides tailored to your needs
  • Experienced UK-based teams on hand to advise you with any technical or support enquiries

For any support or implementation queries, please contact the team on 0845 303 0099

“The implementation of the Clarity service is an excellent example of how to manage relationships and build trust between a supplier and a client. With effective, targeted communications and constant availability of the team, we have built a lasting collaboration. The support throughout the project has been second to none."

Julie Stupart, Head of HR, Worcestershire Acute Hospitals NHS Trust